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Your vending machine failed to port my drink

Hi, I purchased a sports drink from your vending machine at the gym group in Sutton Coldfield West Midlands at £2.80 and your vending machine failed to port my drink but still charged my credit card £2.80 Could you tell me how I go about requesting a refund. Kind regards Sageer Ali

1 person has this problem

Hi. Same happened to me. How could I get refunded?
Hi Simona, you have to email them, the email address is on the machine you used. They will need the date you used the machine etc they will email you back with what details they need from you. I'm still waiting for my refund. Good luck
I have emailed them but the system automatically create ticket and transfer me to this section. Not sure what’s the right one.
Hi, you need to reply to the ticket and then they should reply to you.
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